Web Hosting > Frequently Asked Questions

Will I be able to access my domain name with or without the www. at the beginning?
Yes, you will be able to access the domain name with or without the WWW in front. For example, you can access the domain name "mydomain.com" by going to www.mydomain.com as well as mydomain.com. Many web hosting providers do not provide this capability.

Do you offer dial-up internet access?
No, you will need local Internet access in order to maintain your web site and retrieve email addressed to you via your site. Providing a specialized Virtual Server service means that we do not have hundreds of modems and lines to maintain, enabling us to devote more time to our customers web presence needs.

Do you support MS Frontpage extensions?
Yes.

Do you support ASP pages?
Yes. You can have unlimited DSN-less database connections as well, if you need them.

Do you support Cold Fusion?
Yes.

Do you support PHP3?
Yes.

Do you support Microsoft Access databases?
Yes. Many of our sites including this one use an Access database for dynamic page generation.

How long does it take before my domain name is active?
Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72 hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation. In our experience domains have been live within 48 hours of being registered.

How do I transfer files to my web site?
Files must be transferred to the web server via File Transport Protocol (FTP). If you need FTP software, you can download a program for either the PC or Mac from a variety of sites. Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface. We offer unlimited FTP access so you can update your site as often as you want, whenever you want. Some places to download from: www.download.com www.shareware.com. Some FTP program makers: BulletProof CuteFTP FTP Explorer

What if I don't want to learn all this FTP HTML mumbo-jumbo?
We offer a great optional feature called TenVolt Remote Control in the sites we design. This feature allows you to update your site from any Internet-connected computer, with no HTML knowledge or uploading necessary. To read more click here or contact us for more information on how TenVolt Remote Control can be incorporated into your new or existing site.

Will I have unlimited access to update my pages?
You have unlimited access via FTP or TenVolt Remote Control 24 hours a day, notwithstanding technical difficulties. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your convenience.

How do I add/delete/change one of my email addresses?
Please use the request form here.

What settings do I use for my email program?
Your SMTP server or POP server should both be set to mail.yourdomain.com . Your login or username will be your email address (e.g. if your email address is joe@ yourdomain.com, your user name or login will be joe). Your password will be provided when the account is created.

What sort of server hardware will my domain be hosted on?
Server Type: Microsoft Windows NT Server (for ASP services), Unix (for static web and email services).

Will I be able to run Perl / CGI scripts?
Yes.

Will I have any problems if I decide to get my own server or take my domain somewhere else?
Although we will obviously do everything we can to keep you as a satisfied customer, a situation may arise where you wish to move your domain. Rest assured we will do everything in our power to make the transition as smooth as possible. We will register your domain in your name so that you have sole authority to move it or otherwise control it.

Will I be able to run Java and Javascript programs from my site?
Yes, Java and Javascript are browser dependent, meaning as long as the "web-surfer" has a browser that supports it, your program will run. If you are running Java or Javascript programs, you will probably want to recommend that your site visitors use Netscape 4 or IE 4 or newer to benefit from the features of your site.

Do you offer technical support to customers ?
Yes. We encourage our customers to send email to support@tenvolt.com with questions or concerns about their web site. We are quick to respond to support email almost around the clock. If we cannot offer a solution to a concern within a reasonable time frame, we will invite you to call us or we'll call you directly.

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