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Email - Web-based
How do I check my email in my web browser (e.g. Internet
Explorer or Netscape Navigator)?
Go to any tenvolt.com page. Hover your mouse over the
Current Clients tab (far right). A menu will appear.
Click on WebMail Inbox in this menu. A new window
will open. In this window enter your email address (e.g. yourname@yourdomain.com)
and your email password. You will then be in the WebMail application.
Click on the "envelope" button to see your Inbox.
Hover your mouse pointer over any button for a description
of that button.
How do I change my email password?
Go to the Email Manager screen (this is accessible
from the Current Clients menu on any tenvolt.com page).
In this window enter your email address (e.g. yourname@yourdomain.com)
and your email password. You will then be in the Personal
Mail application. One of the tabs is marked Password. Click
on that tab, enter your new password then click OK.
Email - Administration
How do I add a new email account (site owners only)?
Go to the Site Manager screen (this is accessible from
the Current Clients menu at the top right corner of
any tenvolt.com page).
In this window enter your domain (e.g. yourdomain.com) and
your domain administrator password. You will then be in the
Site Manager application.
Click on Email (top left corner) then Easymail Admin (bottom
left corner). To add a new email account click on the Create
button and enter the desired information, then click OK.
Email - Outlook or other program
How do I set up my email in Outlook or another email program?
There are three pieces of information you need for this type
of program:
1. your incoming and outgoing mail server (e.g. mail.yourdomain.com)
2. your account name or user name (e.g. yourname@yourdomain.com
- please note you must use your full email address
for this item)
3. your password - provided by your email administrator when
the account was created.
In Outlook go to Tools -> Accounts and add the account.
Enter the information above into the correct fields and Outlook
will start retrieving your mail from the mail server.
In Outlook when I try to check my mail I am getting an
error referring to a problem with SSL.
In Microsoft Outlook, uncheck the box next to This server
requires a secure connection (SSL) in your Advanced Properties
section of this account under Tools -> Accounts.
In Eudora when I try to check my mail I am getting an
error referring to a problem with SSL.
From the Eudora menu, select Tools/Options. In the Options
dialog box that pops up, select the category Sending Mail.
Look for the label Secure Sockets when Sending. Click on that
drop-down box and change If Available, STARTTLS to
Never, and click OK. Close Eudora and re-open it.
FTP
How do I upload files to my site via FTP?
You will need an FTP program such as Bulletproof FTP or
WSFTP. Set up a new site in your FTP program and enter the
following information:
Server name: ftp.yourdomain.com
Login: yourdomain.com
Password: as provided by your administrator
How do I change my FTP password?
Go to the Site Manager. Click on Security then click on Change
Password. Enter your old and new passwords where specified.
Please note that this changes your FTP password and
your site manager password so you will be required to log
in with this new password.
ASP (Active Server Pages) &
ColdFusion (CFM)
I have uploaded ASP or CFM pages but they don't work? Why?
ASP or ColdFusion must be enabled for your domain. Afteruploading
your ASP or CFM page(s), contact us and let us know your domain
and the type of file uploaded. We will enable the file for
your domain. This only needs to be done once.
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